Lekki Luxury Shortlets is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, billing address, and payment details provided when booking a stay or making an inquiry.
- Booking Information: Information related to your stay, such as check-in/check-out dates, guest preferences, and special requests.
- Technical Information: When you visit our website, we may collect data such as your IP address, browser type, and browsing activity via cookies or other tracking technologies.
- Communication Records: We may store correspondence through emails, phone calls, or chats related to your inquiries or bookings.
2. How We Use Your Information
The personal information we collect is used to:
- Process Bookings and Payments: To confirm and manage your reservations, process payments, and handle any related transactions.
- Provide Personalized Services: We use your data to offer tailored services and accommodations based on your preferences and special requests.
- Customer Support: To address your inquiries, requests, or complaints efficiently.
- Marketing and Promotions: With your consent, we may send promotional emails about special offers, new services, or other information we think you may find interesting. You can opt out at any time.
- Legal Compliance: To comply with legal obligations, including record-keeping for accounting, tax, or regulatory purposes.
3. How We Share Your Information
We value your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We may share your information with trusted service providers (e.g., payment processors, IT support) who assist in operating our business and delivering services to you.
- Legal Obligations: We may disclose your information if required by law, such as in response to legal requests or to protect our rights, property, or the safety of others.
4. Data Security
We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures, including encryption, secure servers, and access control, to protect your data from unauthorized access, alteration, or loss.
However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical information about site usage. Cookies help us:
- Remember your preferences and settings
- Improve the functionality and performance of our website
- Provide relevant content and advertising
You can choose to accept or decline cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request to know what personal data we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
7. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@lekkiluxuryshortlets.com
Phone: +234 707 010 3945
By using our website or services, you consent to the collection and use of your information as outlined in this Privacy Policy.
